Dad, cyclist, amateur cook, Yankees & Liberty fan, gardener, cat person, D&D player. Working in client success for arts & events venues with Encore Pro. Writing things down when I can.
The problem with documentation at most companies isn't that nobody wants to write it — it's that there's no obvious front door. People don't know where to look, so they ask instead. The ask becomes the documentation.
Morning run — felt better than the data suggests.
Started this one on a rec from a colleague. Hasn't put me down yet.
Good framing on the difference between CRM and actual relationship management. Worth sending to anyone who thinks a tool solves the problem.